{"id":6912,"date":"2026-02-13T12:25:41","date_gmt":"2026-02-13T09:25:41","guid":{"rendered":"https:\/\/mawasem-eg.com\/return-exchange-policy\/"},"modified":"2026-02-22T14:15:14","modified_gmt":"2026-02-22T11:15:14","slug":"return-exchange-policy","status":"publish","type":"page","link":"https:\/\/mawasem-eg.com\/en\/return-exchange-policy\/","title":{"rendered":"Return &#038; Exchange Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6912\" class=\"elementor elementor-6912 elementor-6516\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b107738 e-flex e-con-boxed e-con e-parent\" data-id=\"b107738\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-bf5a73e e-con-full e-flex e-con e-child\" data-id=\"bf5a73e\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-c5986b8 elementor-widget elementor-widget-heading\" data-id=\"c5986b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">At Mawasem, we are committed to ensuring your complete satisfaction. If you are not satisfied with your product, you may return it within 14 days from the date of purchase, provided that the item is in its original condition and has not been used.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29913c4 e-con-full e-flex e-con e-child\" data-id=\"29913c4\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-accacb8 elementor-widget elementor-widget-image\" data-id=\"accacb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"257\" height=\"338\" src=\"https:\/\/mawasem-eg.com\/wp-content\/uploads\/2025\/02\/shop53-privacy.png\" class=\"attachment-full size-full wp-image-6899\" alt=\"Image\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ddfadb sticky-wrap e-flex e-con-boxed e-con e-parent\" data-id=\"4ddfadb\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-60f9b4d e-con-full e-flex e-con e-child\" data-id=\"60f9b4d\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-14d6a56 e-con-full e-flex e-con e-child\" data-id=\"14d6a56\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-db075a3 elementor-widget elementor-widget-heading\" data-id=\"db075a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Return Conditions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5c0f2d elementor-widget elementor-widget-heading\" data-id=\"b5c0f2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">The product must be unused and in its original condition.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d77e0ab elementor-widget elementor-widget-heading\" data-id=\"d77e0ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">You must provide the invoice or proof of purchase.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89c487f elementor-widget elementor-widget-heading\" data-id=\"89c487f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Returns are only accepted within 14 days from the date of purchase.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03b6de9 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"03b6de9\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"cookies\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-deedcbb7371acea8894cf5880bfdad9c\"><div class=\"porto-u-main-heading\"><h2    style=\"margin-bottom: 1.75rem;\">Return Process<\/h2><\/div><div class=\"porto-u-sub-heading\" style=\"\"><p data-start=\"37\" data-end=\"75\">Please contact customer service via:<\/p><p><strong data-start=\"77\" data-end=\"87\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"88\" data-end=\"107\">info@Mawasem-eg.com<\/a><\/p><p data-start=\"77\" data-end=\"134\"><strong data-start=\"110\" data-end=\"120\">Phone:<\/strong> 01119636666<\/p><div class=\"flex flex-col text-sm\"><article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-699a81a0-9420-832c-908a-efd03757b71a-7\" data-testid=\"conversation-turn-20\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @w-sm\/main:[--thread-content-margin:--spacing(6)] @w-lg\/main:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"975ee3dd-6c98-4127-afd8-dc9ae89126c2\" data-message-model-slug=\"gpt-5-2\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\"><div class=\"markdown prose dark:prose-invert w-full wrap-break-word dark markdown-new-styling\"><p data-start=\"136\" data-end=\"249\" data-is-last-node=\"\" data-is-only-node=\"\">Fill out the return form and submit it along with the product, ensuring it is enclosed in its original packaging.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/article><\/div><\/div><style>.porto-u-deedcbb7371acea8894cf5880bfdad9c.porto-u-heading{text-align:right}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58774cf elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"58774cf\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"data-security\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-deedcbb7371acea8894cf5880bfdad9c\"><div class=\"porto-u-main-heading\"><h2    style=\"margin-bottom: 1.75rem;\">Exceptions<\/h2><\/div><div class=\"porto-u-sub-heading\" style=\"\"><p data-start=\"18\" data-end=\"129\">Perishable products or items that have been used cannot be returned, such as [specify the relevant products].<\/p><\/div><style>.porto-u-deedcbb7371acea8894cf5880bfdad9c.porto-u-heading{text-align:right}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Mawasem, we are committed to ensuring your complete satisfaction. If you are not satisfied with your product, you may return it within 14 days from the date of purchase, provided that the item is in its original condition and has not been used. Return Conditions The product must be unused and in its original [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6912","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mawasem-eg.com\/en\/wp-json\/wp\/v2\/pages\/6912","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mawasem-eg.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mawasem-eg.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mawasem-eg.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mawasem-eg.com\/en\/wp-json\/wp\/v2\/comments?post=6912"}],"version-history":[{"count":4,"href":"https:\/\/mawasem-eg.com\/en\/wp-json\/wp\/v2\/pages\/6912\/revisions"}],"predecessor-version":[{"id":6916,"href":"https:\/\/mawasem-eg.com\/en\/wp-json\/wp\/v2\/pages\/6912\/revisions\/6916"}],"wp:attachment":[{"href":"https:\/\/mawasem-eg.com\/en\/wp-json\/wp\/v2\/media?parent=6912"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}